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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Dirkx

December 23, 2025

5  out of  5
rating by Brian Dirkx
"The Spencer team provided great service when I was looking to switch insurance. Terry was very prompt and answered all of my questions. He also made it easy to make the switch. Brian"
We responded:
"Thank you so much for your kind words, Brian! We're thrilled to hear that Terry and our agency made your insurance switch smooth and easy. Providing prompt and helpful service is our top priority, and we're glad it made a difference for you. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!"
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Estee Mccarty

December 22, 2025

5  out of  5
rating by Estee Mccarty
"Absolutely a great place to have insurance and the people here are excellent!"
We responded:
"Thank you so much for the glowing review. Its a pleasure helping you with your insurance!"
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Keegan Kloewer

December 19, 2025

5  out of  5
rating by Keegan Kloewer
"Craig and Jose are very responsive and great to work with!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jose was so responsive and a pleasure to work with. We appreciate your trust in us for your property and vehicle insurance needs. If you ever need anything else, don't hesitate to reach out!"
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Nay Co

December 15, 2025

5  out of  5
rating by Nay Co
"I had an excellent experience working with Jose during my transition to a new home/auto insurance policy. He was knowledgeable, patient, and took the time to clearly explain all of my options, ensuring I understood each step of the process. The transition was smooth and stress free thanks to his attention to detail and proactive communication. He truly went above and beyond to make sure my coverage met my needs and that everything was handled correctly. I really appreciated his professionalism, kindness, and commitment to great customer service. Highly recommend working with Jose from state farm."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Jose provided you with knowledgeable, patient, and attentive service during your transition to a new home and auto insurance policy. It's great to know that his clear explanations and proactive communication made the process smooth and stress-free for you. We truly appreciate your kind words and recommendation. Jose and our entire team at State Farm are committed to delivering excellent customer service, and your feedback means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out!"
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Andrew Hotz

December 8, 2025

5  out of  5
rating by Andrew Hotz
"Very quick to get me insured!"
We responded:
"Thank you for choosing our agency for your insurance needs Andrew!"
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Curtis Conaway

December 5, 2025

5  out of  5
rating by Curtis Conaway
"Jose deserves more than just a hotdog, this guy was great to work with"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jose provided you with excellent service. We'll be sure to pass along your compliments to him—he truly deserves it! Looking forward to working with you again."
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Shanna Thompson

December 3, 2025

5  out of  5
rating by Shanna Thompson
"My experience was great affordable, Jose was such a good agent helping me find the right insurance plan! You guys have a winner on your team!!! Thanks so much!"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Jose was able to help you find the right vehicle insurance plan at a great price. We'll be sure to share your kind words with him—he truly is a valuable member of our team. Thanks again for choosing us, and please don't hesitate to reach out if you need anything else!"
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Cole Lightner

November 24, 2025

5  out of  5
rating by Cole Lightner
"Great team"
We responded:
"Thank you for choosing us for your insurance needs Cole! "
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KensCorner

November 5, 2025

5  out of  5
rating by KensCorner
"I had the opportunity to work with Jose recently and was incredibly impressed by his integrity. He could have taken the easy win however his character shined through brightly and he did the right thing. If you're in the Spencer, IA area you should give him a call. I'm positive he can help with your insurance needs!"
We responded:
"Hey Ken, thank you so much for the kind words about Jose and our agency!"
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Morgan Faust

October 24, 2025

5  out of  5
rating by Morgan Faust
"They have been very patient and cooperative with me while I navigate difficult times. I truly appreciate all they have been able to do for me."
We responded:
"Hey Morgan, thanks for the review! Like a good neighbor!"
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Julia Thompson

October 17, 2025

5  out of  5
rating by Julia Thompson
"I’ve worked with Terry for a long time goodness from this office I’ve received birthday cards since basically birth as my Grandfather bought a cash value policy for me. I recently received a hand written check in after having our second child and asking how he could help with anything policy wise. Timing was great because our current home and auto had almost doubled putting us in a time crunch to avoid more issues with our mortgages escrow. Well in three days time he had the process completed and was incredibly helpful and reassuring. He’s great to work with and I feel such relief knowing he’s the one I’d be working with god forbid I ever need to use any of my policies."
We responded:
"Thank you so much for partnering with us for not only your cash value life insurance but also your auto and home insurance needs! Our goal is to make things quick and easy for you! "
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Sue Alanis

October 16, 2025

5  out of  5
rating by Sue Alanis
"Well I want to say that I am so glad I called Terry who works there, with him giving me answers to every question I had. I am very happy with this agency!!"
We responded:
"Thank you for the kind words Sue! We are so happy we get to work with you for your auto insurance needs!"
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Robin Jerousek

October 16, 2025

5  out of  5
rating by Robin Jerousek
"Great customer service! Terry is good at answering my questions and enjoy the ease of Statefarm! Looking forward to continued business with StateFarm!"
We responded:
"Thank you Robin for your wonderful comments about our agency and Terry! We are so happy we could help you with your auto insurance needs!"
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Itzel Lopez

October 11, 2025

5  out of  5
rating by Itzel Lopez
"Jose was very helpful and responded instantly!"
We responded:
"We are so happy we could help you with your insurance needs in a timely manner that exceeded your expectations!"
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Alex Toay

October 6, 2025

5  out of  5
rating by Alex Toay
"Craig and his staff were very easy to work with. They made changing everything over super easy and simple."
We responded:
"We are so happy to help you and Janelle with your home and auto insurance!"
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Dani Lambert

September 30, 2025

5  out of  5
rating by Dani Lambert
"I was referred to Craig by a friend. I worked with Jose via email and he got our quotes and payment done promptly. Our rate through our previous carrier was extremely high. State farm is more than half less than what we were paying. Couldn't beat that!! I also met with Craig in the office about life insurance, he exclaimed everything very well, even thou he kept trying to use a mouse and keyboard that were dead 😂 over all 10/10. Im so glad I switched!"
We responded:
"It was a pleasure helping you protect your family! Thanks for calling me out. I was apparently so involved with talking I wasn't using my head. I got those batteries replaced for the next time you come by!"
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Hanah Campos

September 29, 2025

5  out of  5
rating by Hanah Campos
"It was fast and easy to get taken care of. And wasn’t declined because of the type of dog breed I had. Which I was thankful for. Thanks."
We responded:
"We are so happy we could help you with your insurance!"
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Ashlyn Naig

September 23, 2025

5  out of  5
rating by Ashlyn Naig
"My husband and I were able to combine our car insurances and get a lower price with better coverage than each of us was paying separately! Wonderful and very helpful staff!"
We responded:
"Were so happy we were able to bundle your insurance and save you money! Thank you for your review of our office."
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Rachel Johnson

September 17, 2025

5  out of  5
rating by Rachel Johnson
"Love working with this team!! They all are so very kind and know what they are doing! Love the local community feel they give us!!"
We responded:
"Thank you so much for taking the time to review our small business, Rachel! "
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Jennifer Griffin

September 15, 2025

5  out of  5
rating by Jennifer Griffin
"Craig and his team are very knowledgeable and fantastic with follow up!"
We responded:
"Thank you for the kind words Jennifer, it is much appreciated!"
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Julie Rizzo

August 25, 2025

5  out of  5
rating by Julie Rizzo
"I am so happy with Craig and Terry my representative. I am just sorry I didn’t find his agency when I moved back to Iowa from Texas. They follow Christian principles with family first and honest business integrity. Thank you so much 🙏"
We responded:
"I am so happy we could help you Julie! We are honored to serve our customers like you."
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Tyler Coakley

August 13, 2025

5  out of  5
rating by Tyler Coakley
"Craig and his team have been wonderful to work with! I would highly recommend them for all of your insurance needs! Thank u"
We responded:
"Thank you for your review tyler. It is a pleasure helping you with your auto insurance! "
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Austin Schwaderer

August 11, 2025

5  out of  5
rating by Austin Schwaderer
"I always have such an easygoing and comfortable experience working with Jose and his colleagues! Craig’s whole team is nothing but helpful and friendly! I would recommend them to anyone needing help with their insurance needs."
We responded:
"Thank you so much for the kind words!"
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Blake Walker

August 11, 2025

5  out of  5
rating by Blake Walker
"Jose was super helpful and made the whole process smooth. Great service and clear communication, highly recommend!"
We responded:
"Thanks Blake! We love that you recognize how we operate our agency!"
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Georgia Westbrook

August 7, 2025

5  out of  5
rating by Georgia Westbrook
"Terry has been very helpful with our move and getting insurance and fast and love working with a local company again much more personable."
We responded:
"Thank you for allowing us to help you with taking care of your beautiful new acreage. Terry is wonderful helping with homeowners insurance."